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Customers Said...
"That looks absolutely fabulous! I am extremely pleased with the drawing. The detail is amazing. You do great work."

"I think DaVinci would envy your talents. It's a keeper.! "


"I love the picture. It came out really well. I gave it as a gift and it looks excellent in the frame. I am excited! "

"I just can't get over how great they did on dad. Amazing!!!! You can see the happiness and kindness in his eyes."

"I'm very pleased with the painting completed. I look forward to buying from you in the future."

"Oh my goodness, how cute! I LOVE THEM...THEY ARE AMAZING!!! I would recommend you to anyone!"...

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425-283-3907
YourArtNow3@gmail.com
FAQ

General
o How does it work?
o What kind of work do you do?
o Why is a painting so special from the photo?
o Why is the hand-made painting so special from printing photo onto canvas?
o What can I use the painting for?
o Where are you located?
o Do you make paintings for non-local customers?
o Do you ship to Canada, Australia and Europe?
o How much experience do your artists have?
o How do you protect my privacy?
o What do people say about you?
o What is your contact information?
o Are you a legitimate business?
o What if I have other questions?
Why Pick Us

o How can I pick a great artist for my painting?
o What make you different from other artists?
o Do you offer the lowest price I can find on the market?
o How do you determine the price of different paintings?
o How do you guarantee your work?
o How can you demonstrate your skills?
o Do you charge extra for customization work?
o Do you really make your painting by hand?
o How fast is the turnaround?
Photo Selection and Submission

o How can I send you my photo?
o How can I email you my paper photo?
o Do you return my photo?
o Can I send in reference pictures besides the main picture?
o Can you make a painting by picking subjects from several pictures?
o What if I don't have everyone in one photo?
o Can you replace the face of a person?
o Can you paint my face onto an existing painting?
o Can you change the clothes of a person?
o Can you change the background of the painting?
o What background do you recommend?
o Can you draw my black-and-white photo into a color portrait?
o Can you make my black-and-white photo into a sepia or mono-color portrait
o Do you do oil paintings in black and white?
o Can you restore a really poor quality or even damaged vintage photo?
o Can you remove someone from my photo?
o Can you add someone new to my photo?
o Can you change the theme of my house from winter to summer?
o Can you add words or a sentence on the painting?
o Can you turn people around an angle or raise his head?
o Can you make people smile bigger?
o Can you open up squinting eyes?
o Can you whiten the teeth?
o Can you remove the hat?
o Can you remove eyeglasses?
o Can you change the hair color?
o Can you change the eye color?
o How to pick a color in general?
o Can you make the subject look thinner or heavier built?
o Do you offer advice on how to pick the photo to be drawn?
o What attentions should I pay for merging pictures together?
o What if my photo is not clear?
o Can I send you special instructions?
o What are pitfalls to avoid in selecting pictures
o Do you do special painting projects?
o What kinds of paintings you don't do?
o What if I want a different style of painting other than those listed on your web site?
o Do you have any special design of painting?
o Can I send you my photo for an assessment?
Selection of Style, Size and Frames

o What styles do you offer?
o When should I choose the oil painting?
o When should I choose the watercolor?
o When should I choose color pencil sketches?
o When should I choose black-and-white pencil sketches?
o Do you have a comparison of different styles based on the same photo?
o Do you offer any discount?
o What sizes do you have for oil paintings?
o What sizes do you have for watercolors and pencil sketches?
o What size should I choose for my painting?
o Can you make a size in between those you offer?
o Can you make an oversized painting?
o Can you make a very small painting?
o Do you frame the paintings?
o Why should I ask you to frame it instead of doing it locally or myself?
o How do I select the right frame?
o How to choose among the frames for oil paintings?
o How to choose among the frames for watercolors and pencils sketches?
o Can I decide the frame after the painting is done?
o Can I decide the frame after the painting arrives?
o Do you do matting?
o How long will the framing take?
o Can I ask for advice on which style, size and frame are the best choice for my painting?
Order Process

o How do I order online?
o Is it safe to use your order system?
o Can you take my order over the phone?
o Do you offer sizes other than those shown?
o How can I pick the right frame?
o Do I have to decide the frame on the order?
o What do you count as a subject?
o What are some examples of subjects?
o What are not considered subjects?
o Is the background of my photo considered a subject?
o Where can I find coupons?
o How do I input address outside of US?
o What is the Expedition Service?
o How can you make the painting process faster with the Expedition Service?
o Will you cut corners for Expedition Service?
o What shipping options are available?
o Which shipping method should I use?
o Which countries do you ship to?
o Are there extra charges to ship to countries outside of US?
o What if my package is lost?
o What is the typical turnaround time?
o What is the quickest turnaround time?
o What if I have a really urgent deadline?
o How can I apply gift certificates?
o How can I apply special coupon codes?
o Do I pay sales taxes?
o What payment method do you accept?
o How to pay with PayPal?
o How to pay with a check or money order?
o How much do I need to pay up front?
o Do you offer installment payment plans?
o Do you accept currencies other than US dollar?
o How do I know my order was placed?
o Can you show me a proof before I place an order?
o Can I cancel my order?
o Can I change my order?
Painting Process

o How do you draw my painting?
o What material is my painting drawn on?
o Do you really draw by hand from scratch?
o Can you make two identical copies of the same painting?
o How long does it take to draw my painting?
o Is there waiting time for my painting to be drawn?
o Can I pick a particular artist to draw my painting?
o Can I preview my painting?
o What if I don't like the painting?
o What kind of changes can I ask?
o How many changes can I ask?
o Is that rude to keep asking changes?
o What if I don't respond to your email?
o Why I never got the proof even you said you sent it?
o Who has the final say on approval?
o Can I really get a full refund?
o Can you take intermediary photos of my painting?
o Can you video record the painting process?
o Will you sign your art work?
Shipping

o What shipping methods do you use?
o How are the paintings shipped?
o How soon will my painting be shipped out?
o How fast can I get the painting?
o Do you have a tracking number?
o What if the painting gets lost in the mail?
o Can I return the painting even after I receive it?
o What if the painting is damaged when I received it?
Painting Maintenance

o How do I care my watercolor or pencil sketches?
o Will sunlight damage my painting?
o Will hot temperature damage my painting?
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General
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  • How does it work?

  •     o You send us your photos by email or physical mail
        o You place an order online or by phone
        o We draw the painting in our studio
        o We take a picture of the finished painting and email you the proof
        o You give us feedback and suggest changes
        o We keep improving the painting until you approve it
        o We ship the painting to you

  • What kind of work do you do?

  • o We are a group of artists who make paintings by hand from your photos. We draw a variety of subjects including people, pets, houses, cars, boats, landscapes, etc of many styles including oil, watercolor, color pencil, charcoal pencil, pastel, etc.

  • Why is a painting so special from the photo?

  • o A painting is a genuine piece of art work made by hand by a highly talented human artist, which is unique and not reproducible, so you have the only copy in the world. It has much more sentimental and collectible values and will oftentimes be passed to generations as a family heirloom. On the contrary, photos are generic and you can print another copy easily for just a few cents.

  • Why is the hand-made painting so special from printing photo onto canvas?

  • o There is nothing wrong with printing your photo onto canvas and it is much cheaper to make. But it is nothing more than an enlarged photo, easily reproducible with little human talents involved. A piece of hand-made art has the artist's superb craftsmanship and relentless pursuit of perfection distilled into it while a computer print just has the color ink sprayed onto it by an electronic device, producing the identical copy.

  • What can I use the painting for?

  • o It is the most unique and memorable gift for occasions such
    as
    Christmas
    Birthdays
    Wedding anniversaries (1st year's theme is paper)
    Remembrance of loved ones who passed away
    Wedding
    Baby shower
    Mother's Day
    Father's Day
    Valentine's Day
    Graduation
    Retirement o Many people make paintings for their own house and office decorations or simply as their art collection.

  • Where are you located?

  • o Our office is located on the east suburb of Seattle, Washington. We have a network of artists from across the nation and around the world. True talents have no borders and we seek them out wherever they are.

  • Do you make paintings for non-local customers?

  • o In fact we make 99% of our paintings for customer outside of our local area. We are very responsive in both email and phone communication and you will feel we are more accessible than your local artists. We take picture of the painting and keep you in the loop of the process every step of the way. Shipping to you within the States take days and we have overnight options available.

  • Do you ship to Canada, Australia and Europe?

  • o We send paintings to Canada, Australia and UK almost on a daily basis. We ship worldwide and do not charge extra for 99% of the cases unless shipping a framed piece to a remote small country.

  • How much experience do your artists have?

  • o Most artists have decades of experience drawing paintings by hands. Most do specialize in particular styles and particular subjects, for example, watercolor dogs, oil paintings of kids, pencil sketches of houses, etc. Our job is to match the most qualified and experienced artist with the strength in the style and subject of your painting.

  • How do you protect my privacy?

  • o We will not use your photo or painting in any way unless you give us explicit permission to do so.

  • What do people say about you?

  • o Check out the testimonials by clicking the link below
    http://yourartnow.com/testimonial.php

  • What is your contact information?

  • o Email
    YourArtNow3@gmail.com
    o Phone
    425-283-3907

  • Are you a legitimate business?

  • o Click the link below to go to the web site of the Washington State Department of Licensing
    https://fortress.wa.gov/dol/dolprod/bpdLicenseQuery/
    o Put in our company name "Your Art Now" then submit
    o You will get all the business registration from there
    o Let me know if you need any other assurance from us beyond this official proof, hundreds of samples and testimonials.

  • What if I have other questions?

  • o Please feel free to contact us by email or by phone with any question you have.
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    Why Pick Us?
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  • How can I pick a great artist for my painting?

  • o Review the artist's past works
    o Check the price is reasonable (not too high or too low)
    o Ask the artist to show (not tell) you how s/he makes the painting by hand
    o Confirm the turnaround can meet your deadline
    o Check out what past customers said
    o Require a 100% money-back guarantee on quality
    o Experience a responsive and personal customer service
    o Ability to customize your painting if needed

  • What make you different from other artists?

  • o Very high quality
    Your painting will be made by professional artists with decades of experience. We will select the best artist who has the most experience in the style and subject of your painting to work on your project. We have hundreds of samples on our web gallery.
    http://yourartnow.com/gallery.php
    o 100% Made by hand
    Free hand drawing with no computer involved. Watch our videos to see how we draw
    http://yourartnow.com/youtube_video.php
    o Competitive price
    We offer the most competitive price to our customers. If you can find another artist that can make paintings at the same quality and a lower price, we will beat that price.
    http://yourartnow.com/pricing.php
    o Quick Turnaround
    Most of our paintings are made locally and we can get the painting back to you in as short as a week. The fastest turnaround we have ever achieved was 24 hours from the order to delivery (we made the painting in 4 hours and send it with overnight express). Due to the style, size and complexity, the timing for each painting is different, so check with us about the estimated delivery time.
    o Track record
    Our past customers highly praise our work and service. Check out our testimonials
    http://yourartnow.com/testimonial.php
    o 100% money-back guarantee
    If you are not 100% happy with the painting, we give you a full refund with no question asked. There is no restocking fee, no non-refundable deposit and no string attached. You have no risk whatsoever to try us out. If you prefer, you can ask to start the painting with only 10% of the payment.
    o Responsive service
    We always respond to you in hours by email and phone even on weekends and evenings.
    o Free customization
    We can customize your painting by merging different photos together, adding or removing background and subjects to adjust to your preference. We do most for you free of charge.

  • Do you offer the lowest price I can find on the market?

  • o The short answer is No. We strive to offer the very best quality.
    o Here is the (really) long answer. The price is determined by the charging rate of the artist and the number of hours the artist spent on your painting. There are two kinds of painting firms. One kind is to put their efforts into making the paintings as cheaply as possible by hiring inexperienced artists who obviously cost less and spend as little time as possible on each painting. They play a numbers game and make their number attractive. The other kind is to maximize the quality as much as possible by hiring the very best talents and allowing them spend as much as time as necessary to make sure each painting is rendered as perfectly as it can be. We are the latter kind. We wouldn't be willing to present you the painting unless the artist who made it would like to keep it himself. If the bare minimum cost is of your primary concern, honestly you are in the wrong place. But if you are looking for the very best artistic quality in the world with the best price for that quality, your search is over. You will get what you pay for. In fact, we are so confident that you will be completely blown away by the result, that we offer you a 100% no-string-attached money-back guarantee because we know you will be amazed. In fact, if you feel you just like the painting, but not love it, I would rather give you a full refund as our apology to have disappointed you.
    o The artwork is not a commodity that you can find the same thing everywhere you look. Each painting is individually made by a human artist. It is more of a professional service like attorneys and doctors that highly depend on skills and dedication. The more experienced they are and the more time they spend on their clients, the higher the service will cost. More likely than not, you will get what you pay for. You chose to make a unique painting instead of developing a generic copy of your photo because the painting must mean a lot to you and the art work will last for decades and may pass onto generations as a family heirloom. Therefore, you probably want to hire the best to get it right.
    o Some painting firms simple print the photo onto canvas, or cover the printed photos with some paints, thus they do it at a fraction of the cost of free-hand drawing. So when you see a really low price, it is usually a red flag. If the customer service is from a different country, it will be pretty risky as well. Ask them to show you (not just tell you) how they really make the painting by hand. Please watch our videos to see how we do it.
    http://yourartnow.com/youtube_video.php

  • How do you determine the price of different paintings?

  • o Style
    Oil paintings are the most expensive and the charcoal sketches are the more affordable while others are in between.
    o Size
    The larger the size, the more time we need to spend, so the more costly.
    o Number of subjects
    We spend most of our time focusing on the main characters of the painting like the faces of people and pets.

  • How do you guarantee your work?

  • o Straight-forward. If you are not 100% happy with the painting for any reason, you can ask for a full refund. You are the sole judge on your satisfaction. You can return the painting even within 7 days of receiving the painting. Even though you don't need a reason, we do ask you to value our time and be serious about your decision.
    o We are very confident in our skills to render the painting precisely as the photo shows. However, the painting can only be as good as the photo, since that is the only reference we have. So the most important homework for you is to find the best photos that represent the subject well, which means good lighting, clarity and probably features that compliment the subject. Our experienced art associates will consult you with your photos to make sure we are starting on the best foot. We will be able to make customization to enhance the photo. Send your photos to us today for a free assessment.

  • How can you demonstrate your skills?

  • o Gallery of our past work
    http://yourartnow.com/gallery.php
    o Videos of the drawing process
    http://yourartnow.com/youtube_video.php

  • Do you charge extra for customization work?

  • o We don't charge extra for most minor customizations including
    Removing backgrounds
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_64.php
    Adding new simple backgrounds
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_124.php
    Making small modifications of the subjects
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_72.php
    o Major changes that may cost extra include
    Coloring black-and-white photos
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_58.php
    Merging multiple people from separate photos in a complex way
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_12.php
    Replacing faces
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_14.php
    Replacing clothes
    http://yourartnow.com/gallery/gallery_color_pencil_drawing_from_photo_29.php
    Drawing in a new complex background
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_78.php
    Change the theme (i.e. from winter to summer)
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_127.php
    Special designs
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_24.php

  • Do you really make your painting by hand?

  • o Free-hand drawing. One stroke at a time. The old traditional way. Watch our videos to check it out yourself.
    http://yourartnow.com/youtube_video.php

  • How fast is the turnaround?

  • o Oil paintings take 1-2 weeks to draw, depending the size and complexity. Watercolor and pencil sketches take 3-5 days to draw. The policy of our order queue is "first come, first serve", so the average waiting time is about a week. If you would like the Expedition Service, there is no waiting and your painting will be started right away after ordering. Read more about [Expedition Service].
    o The above turnaround is for regular seasons. Before Christmas, the turnaround will be longer since there are too many orders placed for the holiday. Sometime within a month to Christmas, there will be a cut-off date for orders requiring Christmas delivery.

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    Photo Selection and Submission
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  • How can I send you my photo?

  • o You can either email your photo to YourArtNow3@gmail.com as an attachment, which is more cost efficient in terms of time and postage.
    o Or mail it to the following address. Use a hard-board envelop to protect it and use mails with tracking if possible
    Your Art Now
    4244 257th PL SE
    ISSAQUAH, WA 98029

  • How can I email you my paper photo?

  • o You need to scan it into your computer first. If you have a scanner connected to your computer, scanning should be simple. Put the photo face down on a corner on the glass, lower the cover and press the scan button, then the image should be loaded to your computer by the scanner software. Then email the photo as an attachment. Call us if you need help. If you don't have a scanner, you can go to a local photocopying store. Usually for a small fee, they can scan it for you.

  • Do you return my photo?

  • o Yes. Please leave a note to request the photo to be returned and providing the returning address. We will pay the first-class postage and if you need more than first-class, you need to pay the difference.

  • Can I send in reference pictures besides the main picture?

  • o Yes, please do. Reference pictures are always very helpful to provide more details and views from different angles.

  • Can you make a painting by picking subjects from several pictures?

  • o Yes. In fact, we are very good at it. We will make the merging so smooth that viewers would think the subjects actually were together taking the portrait. Depending on the complexity level, there may be a minor charge. Confirm that with your art associate. Please click the links below to view samples.
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_12.php

  • What if I don't have everyone in one photo?

  • o We can pick subjects from separate photos and merge them into one painting. Using this technique, we did the following creative projects,
  •      Family portraits where family members were never together taking a group photo
  •      A grandfather holding his grandson he never met
  •      Portraits of two of a customer's beloved dogs who lived 20 years apart and never together
  •      Portraits of a grandfather, father and son in military all at the same age (WWII, Vietnam war and Iraq war)
  •      A portrait of a man proposing to his future fianc¨¦ even before he did. With that gorgeous portrait, certainly she said yes.
  •      A sketch of a loving couple's separate pictures at the age of five together. That photo never could have existed since they were not the same age.
  •      Portraits of you with any celebrity, public figures, spiritual icons and anyone else as long as you have a photo

  • Can you replace the face of a person?

  • o Yes. We can do it so smoothly that you can't tell the face or head was changed. Please click the links below to view samples. http://yourartnow.com/gallery/gallery_oil_painting_from_photo_14.php

  • Can you paint my face onto an existing painting?

  • o Yes. We will make your facial colors match and it is so real that others might have thought you were the original figure in the masterpiece. Please click the links below to view samples.
    o The Blue Boy http://yourartnow.com/gallery/gallery_oil_painting_from_photo_14.php
    o Napoleon
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_33.php

  • Can you change the clothes of a person?

  • o Yes. We can add any clothes, remove patterns on shirt or add logo to clothes. As long as you have a reference picture of the new clothes, we will be able to put it on. Please click the links below to view samples.
    http://yourartnow.com/gallery/gallery_color_pencil_drawing_from_photo_29.php

  • Can you change the background of the painting?

  • o Yes. We can either remove the messy background to keep it clean and simple with some soft color of your preference. Please click the links below to view samples.
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_64.php
    o We can also draw a new background of your choice behind the main figures. Please click the links below to view samples.
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_78.php

  • What background do you recommend?

  • o For portraits, usually simple and plain backgrounds work the best because they focus the viewer's attention on the main characters. So we recommend a soft color of your preference or very light shading. Please click the links below to view samples.
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_83.php
    http://yourartnow.com/gallery/gallery_pencil_drawing_from_photo_65.php

  • Can you draw my black-and-white photo into a color portrait?

  • o Yes. We have many talented artists who can understand your sophisticated needs of coloring and restore the black-and-white photo to the vivid color theme you envisioned. This is especially valuable for vintage photos. Please click the links below to view samples.
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_58.php
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_107.php
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_40.php

  • Can you make my black-and-white photo into a sepia or mono-color portrait

  • o Yes. Please click the links below to view samples.
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_115.php

  • Do you do oil paintings in black and white?

  • o Yes. The black-and-white oil paintings on canvas are classic. Please click the links below to view samples.
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_13.php
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_09.php
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_93.php

  • Can you restore a really poor quality or even damaged vintage photo?

  • o Yes. We may need some reference pictures to see facial features more clearly. Please click the links below to view samples.
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_104.php

  • Can you remove someone from my photo?

  • o Yes. That is easy. We just don't draw that person. Please click the links below to view samples.
    http://yourartnow.com/gallery/gallery_color_pencil_drawing_from_photo_14.php

  • Can you add someone new to my photo?

  • o Yes. It is like merging multiple pictures together as explained before. Please click the links below to view samples.
    http://yourartnow.com/gallery/gallery_color_pencil_drawing_from_photo_27.php

  • Can you change the theme of my house from winter to summer?

  • o Yes. We can add leaves to trees, change snow to green lawn, change the color of buildings, etc. Please click the links below to view samples.
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_127.php

  • Can you add words or a sentence on the painting?

  • o Yes. We can add it anywhere you want, in any color and any font as long as you can provide an image reference of the font. We sometimes even add the whole poems with minor extra charges. Please click the links below to view samples.
    http://yourartnow.com/gallery/gallery_pencil_drawing_from_photo_30.php

  • Can you turn people around an angle or raise his head?

  • o No. This is what we can not do. It is possible for us to move things or faces around in a two-dimensional way. But when we turn someone's face, there are too many parts that will change. It is impossible to know someone's face looks like from a different angle and due to the concern of losing likeness, we can neither turn faces and bodies left / right nor up / down. We recommend you to find another picture with the desired orientation of face and body.

  • Can you make people smile bigger?

  • o This is tricky. We can make the ends of the mouth tip up slightly to enhance the smiling. But we can not open the mouth or change the shape of the mouth too dramatically with the same concern of reducing likeness.

  • Can you open up squinting eyes?

  • o This is also tricky. If the subject is smiling big and thus the eyes are naturally squinted, our recommendation is not to open the eyes because it would make the subject look strange. Just image how you can laugh big while keeping your eyes wide open. However, if you insist, we can open them up a little and make the eye color more prominent.

  • Can you remove the double chin?

  • o You bet. That is easy enough.

  • Can you whiten the teeth?

  • o Yes. That is an easy job.

  • Can you remove the hat?

  • o Yes. But you need to provide a picture of the hair without the hat.

  • Can you remove eyeglasses?

  • o Technically yes but we highly recommend against doing so. Eyeglasses are not two simple transparent circles on someone's face. Due to the light reflection and simply the fact the subject used to wearing glasses, such removal will dramatically reduce likeness. You need to provide reference pictures where the subject was not wearing glasses.

  • Can you change the hair color?

  • o Yes. Please check the link below for reference of hair colors
    http://www.dosfordonts.com/haircolor.html

  • Can you change the eye color?

  • o Yes. Please check the link below for reference of eye colors
    http://www.yestheyrefake.net/color_contacts_buy_photos.htm

  • How to pick a color in general?

  • o The following site has many selections by categories. You can click through to see which one you like the best. Then tell us the id number of the color patch of your choice.
    http://valspar.com/explore-colors/choose-a-color.html
    o Another web site gives you unlimited selections of color using a wheel. Just move your mouse around the wheel to find roughly what color you want. Then focus your mouse on the square on the right to find more fine-tuned color. Then tell us the id of the color you chose.
    http://www.ficml.org/jemimap/style/color/wheel.html

  • Can you make the subject look thinner or heavier built?

  • o Yes. But you need to let us know before we start. After the painting is completed, we can only make minor adjustments.

  • Do you offer advice on how to pick the photo to be drawn?

  • o Vital factors
  •      The image is clear not blurred
  •      The resolution is large (4"x6" paper or 400x300 digital)
  •      The faces are under good lighting, not in a shadow
  •      The facial expressions and orientations are right
  • o Not important factors
  •      Background
  •      Clothes
  •      Eye and hair colors
  •      Things to be removed

  • What attentions should I pay for merging pictures together?

  • o Make sure the lighting on faces from separate pictures are close
    o Make sure the relative height of people are correct
    o Make sure the relative sizes of pets are proportional
    o Make sure the background looks natural and suitable with the subject

  • What if my photo is not clear?

  • o You need to send in additional reference pictures. Talk to our art associate first for an assessment. Sometimes even you don't think the photo is clear, it might be clear enough for the portrait.

  • Can I send you special instructions?

  • o Please do. Send as many and be as particular as you want. We want you to have your own ideas of how the painting should be drawn. There are physical limitations that we will communicate with you when we can not do it the way you wish but our goal is to make sure the painting comes out as close as possible toward your vision and preference. Either leave a note in the order or send us an email about the instructions. Please send in all instructions before we start the painting because once the painting is completed, only minor adjustments will be possible.

  • What are pitfalls to avoid in selecting pictures

  • o Don't select photos with the wrong facial expression like not smiling
    o Don't select photos with facial features blocked like sunglasses
    o Don't select photos with face in the wrong direction
    o Don't select a background that looks fake with the subjects
    o Don't select photos whose subjects look awkward when put together

  • Do you do special painting projects?

  • o Yes. We can draw anything onto canvas or paper. Please tell us your special needs. We venture beyond our currently offered styles as long as the painting is a realism rendering of the photo. We did the following projects before
  •      A color pencil of 3 angels in a forest with lights shining through the leaves and animals running around and musical instruments in one angel's arms. The faces of the three angels are the three daughters of the customers. It became a family heirloom.
  •     A Monet style impressionistic painting of a lake photo the customer took
  •      A Van Gogh style painting of a customer's beach house
  •      An imaginary scene of a park where the customer first met his wife with kids playing around
  •      A fantasized scene where a father and son were playing poker at a table using their photos at the same age with all the items on the table customized

  • What kinds of paintings you don't do?

  • o We can not paint on wood, furniture, metal, etc. We only paint on canvas and paper.
    o We don't do caricatures or cartoons that involve subjective interpretation and distortion of photos.

  • What if I want a different style of painting other than those listed on your web site?

  • o Tell us about your needs. We can make a variety of sub-styles or techniques under each style such as,
  •      For black-and-white pencil, we have fine pencil or thick charcoal.
  •      For color pencil, we have full color, sepia tone or pastel.
  •      For watercolor, we have softer or regular styles.
  •      For oil, we have realism or impressionism styles.

  • Do you have any special design of painting?

  • o Collage
    http://yourartnow.com/gallery/gallery_watercolor_painting_from_photo_12.php
    o Painting within painting
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_24.php
    o Cartoon body
    http://yourartnow.com/gallery/gallery_watercolor_painting_from_photo_24.php

  • Can I send you my photo for an assessment?

  • o Please do email or call us to discuss your needs. We enjoy helping you with your special requests and unique vision, even though you may not buy it from us. If we know another painting firm is a better fit for your needs, you will refer you to them.

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    Selection of Style, Size and Frames
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  • What styles do you offer?

  • o Oil painting on canvas
    Realism
    Impressionism
    o Watercolor
    o Color pencil
    Full color
    Sepia tone
    Pastel o Black-and-white pencil
    Fine pencil sketch
    Charcoal sketch

  • When should I choose the oil painting?

  • o Oil paintings are very precise in details and work well with all kinds of photos, especially with human faces. It is more formal and impressive, best suitable for the prominent location above the fireplace, the house entrance or above the sofa in the living room or dining room.
    o Pros
    The rich colors resemble the real person or scene almost perfectly. The oil paints are mixed first, so any color is possible. Also the painting brush is very fine and once the paint falls on the canvas, it doesn't spread around. All these make it possible for very fine details to be vividly brought out.
    Oil paintings use custom framing, so there are more choices and frames tend to be more impressive.
    They last longer. All the European masterpieces like Mona Lisa last hundreds of years.
    There is usually a big discount only for oil paintings like $100. So you will get a great deal to get the most upscale and impressive painting style.
    o Cons
    Oil paintings look so real that sometimes they look just like the enlarged photographs. When you stand closely, you still see the brush strokes and different layers of paints but when you step back, it looks so perfect that you might think that is a photo. However, we can add some impressionistic style in or make the brush strokes deliberately more pronounced. You need to request these special treatments.
    They tend to be more expensive
    Custom framing tends to be more expensive
    They take longer to make and cost more to ship.
    o Check out our oil portrait gallery
    http://yourartnow.com/gallery_oil_painting_from_photo_1.php
  • When should I choose the watercolor?

  • o Watercolor is by nature more impressionistic. They have bigger blocks of colors, are rougher in details and thus look more like a hand-made piece of artwork. In fact, watercolor takes more skill to produce because unlikely oil paintings where you can cover mistakes by applying another layer of paints, watercolor has to be done in one sitting. Only top talents can produce them well.
    o Pros
    They look more artistic and impressionistic than oil paintings.
    They render landscape, houses and especially water scenes superbly.
    They render scenes with motion better o Cons
    They lack details by nature, so if you want a portrait, they tend to look better with the face close-up. Full figure watercolor portraits need to have a large size to ensure facial details. o Check out our watercolor gallery http://yourartnow.com/gallery_watercolor_from_photo_1.php

  • When should I choose color pencil sketches?

  • o Color pencil sketches look more artistic in terms of all the pencil strokes shown as the details on the painting. They look more casual and fit the bedroom, study room and living room better. It is also a technique that requires very high level of skill because the artist has to render the superb color likeness using only 24 individual colors without the ability to mix them like the oil painting.
    o Pros
    They look more artistic and more like a hand-made sketched art with all the visible strokes
    There are many variations of techniques, such as full color, sepia tone, pastel, etc
    They yield a better detailing of hair with all the lines clearly added compared to watercolor which can only add rough feel of hair details.
    Compared to the charcoal sketch, it can bring out all the color theme in the photo, so if you like pencil sketches but want the colors rather than the black-and-white theme, this is the best choice o Cons
    They tend to look with a lower level of details from oil paintings. But this is by nature due to the technique. Many people actually prefer the hand-made feel with rougher details.
    The colors are not as full and smooth as oil painting or watercolor but they are by nature as well since there are only 24 separate colors to use. o Check out our color pencil gallery
    http://yourartnow.com/gallery_color_pencil_from_photo_1.php

  • When should I choose black-and-white pencil sketches?

  • o Black-and-white pencil sketches look very classic with the mono-color theme and visible pencil strokes. It is the best choice for a black-and-white photo. It is also the best choice if you have a tight budget.
    o Pros
    They look very classic, especially for a vintage black-and-white photograph
    They cost significantly less than other painting styles, which makes it more affordable if you are on a tight budget.
    It is the fastest to make. So if you are on a very urgent deadline, this can be done very quickly while you have to wait a couple of weeks for an oil painting to complete. o Cons
    They lack coloring, so all the colors on hair, eyes, clothes, background are all lost. If they are important, pencil sketch will not be a good choice.
    Pencil sketches are made on paper, so they last shorter than oil painting. We apply protection coating on the surface to prolong their lives, so within a couple of decades, you wouldn't see a difference on the painting. o Check out our black-and-white pencil gallery
    http://yourartnow.com/gallery_pencil_charcoal_drawing_from_photo_1.php

  • Do you have a comparison of different styles based on the same photo?

  • o Please check out the page below for Marilyn Monroe
    http://yourartnow.com/Monroe_portrait.php

  • Do you offer any discount?

  • o We currently offer a $100 discount on oil paintings only.

  • What sizes do you have for oil paintings?

  • o 12x16 is the minimum size to fit up to 3 people. It is roughly the size of a 17" computer monitor and is quite small for the wall. It will not yield the ideal outcome unless your painting is about 1-2 shoulder-and-up faces. The main reason for this size is to keep the budget low.
    o 16x20 is the next size up and one of the most popular sizes we offer. It is good for up to 5 people and can yield the best result for up to 3 people. It is a great choice for couple's wedding portraits or a family of three. It is a large enough size for the wall but still quite small for a prominent location like the fireplace.
    o 20x24 is a very decent size for a portrait. It is large enough to be a prominent portrait of central focal point above the fireplace or the bed. It can yield ideal result for up to a family of 5. This is the size we would recommend if your financing is not a major concern.
    o 24x36 offers a more impressive option than 20x24. It would make the painting into a museum size, making it ideal for the fireplace or house entrance. It can yield best result for any number of subjects up to 7. For single-person half-body portrait, it can come out at life-size.
    o 36x48 is the largest size we usually offer. It is enormous. It is best for large landscapes, reproduction of classical masterpieces, a very large group of people up to 10, life-size full-body single portrait or life-size half-body portrait of a couple. One limitation for this size is that we not long can frame it for you due to the concern of shipping safety.

  • What sizes do you have for watercolors and pencil sketches?

  • o 8x10 is the minimum size of a pencil sketch, not watercolor. It is smaller than a magazine and is good for 1-2 people's face portrait. Its main benefit is to keep budget low. It is more for desk display than wall.
    o 11x14 is the minimum size for watercolor and a decent size for pencil sketches. In fact, it offers a much better result from 8x10 with only a very minor price increase. This is our recommended size if you have a tight budget or the painting is about only a half-body single or couple portrait. It is still a little small for family portraits.
    o 16x20 is a very decent size for family portraits up to 5 people. This size allows full level of details on the face. 11x14 and 16x20 are our most popular sizes.
    o 20x24 is the most impressive size of non-oil paintings and the largest one we offer. It is the most popular size for watercolor since watercolor is more vague in details, so it requires a relatively larger size. It will be ideal for the fireplace showcase. Our framing option for this size will be significantly limited due to the shipping concern and selection.

  • What size should I choose for my painting?

  • o The size selection is essential for the painting quality. The general rule is that the larger the size, the more space the artist has to add details, thus the higher the likeness the painting will get. In addition, larger paintings look more impressive overall. Most samples we show on our web site are of the size either 16x20 or 20x24. Choosing a small size may significantly reduce the quality simply because there is not enough space to draw.
    o Use the Size Guideline above using the number of subjects as a threshold for minimum size. If your subject has full-body pose, you probably need to choose a larger size given the basic guidelines with the number of subjects because the facial area will be relatively small in a full figure portrait. Please talk to your art associate about what size to choose especially when you are considering a small one.

  • Can you make a size in between those you offer?

  • o Yes. We can virtually make the painting any size you want. The price for custom size is the closest size covering roughly the same area. For example, a square size 30x30 will have the same price of a 24x36. Please talk to your art associate for such custom size.

  • Can you make an oversized painting?

  • o For oil paintings, the size can go up to 48x72. For watercolors and pencil sketches, the size can go up to 30x40. However, these are considered special projects and the price will be determined case by case, usually proportional to the total area. Please talk to your art associate for such custom oversize.

  • Can you make a very small painting?

  • o Yes, as long as the size is large enough to allow a reasonable amount of details to be revealed. For oil, we can make as small as 8x10. For watercolor, 8x10. For pencil sketches, 5x7. The subject is usually one face or some objects or a simple scene. The price is the same as our smallest size for each style, which refers to 12x16 for oil, 11x14 for watercolor and 8x10 for pencil sketches.

  • Do you frame the paintings?

  • o Yes, we frame all paintings except for 36x48 oil paintings due to shipping constraints. Check out our frame selections by clicking the link below.
    http://yourartnow.com/framing.php

  • Why should I ask you to frame it instead of doing it locally or myself?

  • o Professional work
    Oil paintings need custom measuring, canvas stretching and cutting of moldings. It can be done by yourself if you had extensive experience. A bad framing job can ruin the painting.
    If asked to frame it beforehand, our artist will have the framing margin space in mind when making the painting. In this way, the frame will come to fit the painting naturally and perfectly. Even though we will leave the margin for you to do it yourself, it may not fit perfectly and you may need to make adjustments that cost extra time and money. o Convenience

    If we frame the painting for you, it will arrive ready to hang, saving you time to go to the local framing store and to wait.
    When you send the unframed painting as a gift, it will subject the gift recipient significant cost to frame it locally. Since oil paintings can not be displayed without being stretched onto a frame, many people receiving unframed paintings may procrastinate and even put the painting away not framed. o Cost saving

    Because we do not run a retail store front, we don't have the overhead cost. So usually our framing services cost only half of that from your local framing stores. This is especially true for custom framing of oil paintings. We encourage you to contact your local store to quote their price as a comparison to see how much you can save. Please add up their material cost, labor cost and sales tax. Our price includes all the above. o Time saving

    It costs us a few hours to frame it without delaying the shipping at all. Framing at a local store usually requires a reservation and can wait about a week for the work to complete.

    How do I select the right frame?
    o Color theme
    Make sure the color of the frame fits the theme of your painting and doesn't distract it. Here are a few examples. If you have a black-and-white painting or a couple in wedding dresses, a black or silver frame will look better. If your painting has a very dark background, you want to avoid the black frame and pick a lighter color to make the boundaries clear. If the subject has blonde hair or the background is light beige, the golden frame will certainly come out ideal. o Style preference
    The patterns of the frame can be divided mainly into plain styling and sophisticated styling. Plain styling has simple patterns or no patterns while sophisticated styling has more fancy patterns on the frame. o Current wall deco
    The color of your wall, the setting of the room and the size of the open space will all contribute to your frame decision.
    How to choose among the frames for oil paintings?
    o Check out our frame options for oil paintings
    http://yourartnow.com/framing.php
    o Dark frames include simple styling ones like Sienna (dark cherry) and Antique (black). Royal is a wider and heavier frame offering a more elegant while still simple styling. Wallace offers more sophisticated styling with a very beautiful pattern.
    o Golden frames are all very elegant and beautiful. Victoria has a more fancy style while Hampton has a more plain style. Kensington has a lighter color while Winchester has a darker color. Florence sits in the center in both color and styling and it is actually the most popular frame.
    o We also offer more upscale frames like the platinum color Luxembourg and museum quality frame Versailles, etc.

  • How to choose among the frames for watercolors and pencils sketches?

  • o Check out our frame options for watercolor and pencil sketches
    http://yourartnow.com/framing.php#frame
    o Simple styles such as signature black and cherry work pretty well with black-and-white pencil sketches.
    o Verona, Newport and Milano are the best choices for watercolor due to their muted and lighter colors.
    o Sienna and Vintage Scroll are the most elegant frames you can find anywhere. They fit any painting well.

  • Can I decide the frame after the painting is done?

  • o Yes. You don't have to make a decision when you place the order. You can wait until the painting is completed to do so.

  • Can I decide the frame after the painting arrives?

  • o We do not recommend that because you will have to ship the painting back to us with significant extra shipping cost and long wait.

  • Do you do matting?

  • o Oil paintings don't have mat because they are stretched around the inner stretch bars. If there were anything that looks like mats, they are actually part of the frame styling.
    o We do matting for watercolor and pencil sketches. The selection of matting will move the frame size to the next larger one. We use elegant double mats and will consult you with picking the best color.

  • How long will the framing take?

  • o A few hours. It will not delay the shipping at all.

  • Can I ask for advice on which style, size and frame are the best choice for my painting?

  • o Absolutely. Send us your photo and talk to our friendly art associate to discuss your preference and thoughts. We will make suggestions on style, size and frames.
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    Painting Ideas
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  • What subject do you draw?

  • o Single portraits
    http://yourartnow.com/self-portait-painting-from-photo-art-gift.php
    o Couple portraits
    http://yourartnow.com/couple-portait-painting-from-photo-art-gift.php
    o Wedding portraits
    http://yourartnow.com/wedding-portrait-painting-from-photo-art-gift.php
    o Family portraits
    http://yourartnow.com/family-portait-painting-from-photo-art-gift.php
    o Pet portraits
    http://yourartnow.com/pet-portait-painting-from-photo-art-gift.php
    o Baby portraits
    http://yourartnow.com/baby-portait-painting-from-photo-gift.php
    o House portraits
    http://yourartnow.com/home-portait-painting-from-photo-art-gift.php
    o Vehicle portraits
    http://yourartnow.com/car-boat-portait-painting-from-photo-art-gift.php
    o Landscape
    http://yourartnow.com/landscape-portait-painting-from-photo-art-gift.php
    o Reproduction of existing paintings
    http://yourartnow.com/fine-art-production-portait-painting-from-photo-art-gift.php

  • What painting to give to my mom?

  • o A painting of mom
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_101.php
    o A painting of dad
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_78.php
    o A panting of mom and dad together
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_109.php
    o A painting of your parent's vintage wedding photo
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_58.php
    o A painting of mom and dad now and then with our signature design
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_24.php
    o A painting of mom and you back then
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_85.php
    o A reproduction painting of your mom's favorite masterpiece
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_94.php
    o A painting of all siblings together
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_106.php
    o A painting of the grandkids
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_10.php
    o A painting of mom's pet
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_19.php
    o A painting of mom's house or the house you lived when you were little
    http://yourartnow.com/gallery/gallery_watercolor_painting_from_photo_17.php
    o A painting of mom's church
    http://yourartnow.com/gallery/gallery_watercolor_painting_from_photo_05.php
    o A landscape painting of a place that meant a lot to mom
    http://yourartnow.com/gallery/gallery_watercolor_painting_from_photo_26.php

  • What painting to give to my dad?

  • o A painting of dad
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_78.php
    o A painting of mom
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_101.php
    o A panting of mom and dad together
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_109.php
    o A painting of all siblings together
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_106.php
    o A painting of the grandkids
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_10.php
    o A painting of his favorite pet
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_70.php
    o A painting of dad's boat
    http://yourartnow.com/gallery/gallery_water_color_painting_from_photo_03.php
    o A painting of dad's classic car
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_54.php
    o A painting of dad's motorcycle
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_43.php
    o A painting of dad's favorite place
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_15.php
    o A reproduction of dad's favorite poster
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_06.php

  • What painting to give to my husband?

  • o A painting of your lovely kids
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_102.php
    o A painting of the two of you together
    http://yourartnow.com/gallery/gallery_pencil_drawing_from_photo_62.php
    o A painting of you
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_47.php
    o A painting of him
    http://yourartnow.com/gallery/gallery_pencil_drawing_from_photo_16.php
    o A panting of his parents
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_109.php
    o A painting of his buddies together
    http://yourartnow.com/gallery/gallery_pencil_drawing_from_photo_66.php
    o A painting of his favorite pet
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_70.php
    o A painting of his boat
    http://yourartnow.com/gallery/gallery_water_color_painting_from_photo_03.php
    o A painting of his classic car
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_54.php
    o A painting of his motorcycle
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_43.php
    o A painting of his favorite place
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_15.php
    o A reproduction of his favorite poster
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_06.php

  • What painting to give to my wife?

  • o A painting of your lovely kids
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_102.php
    o A painting of the two of you together
    http://yourartnow.com/gallery/gallery_pencil_drawing_from_photo_62.php
    o A painting of her
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_47.php
    o A panting of her parents
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_109.php
    o A painting of the whole family
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_82.php
    o A painting of her favorite pet
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_70.php
    o A painting of your wedding photo
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_64.php
    o A painting of your house or one you two lived in the past
    http://yourartnow.com/gallery/gallery_watercolor_painting_from_photo_17.php
    o A painting of the place where you fell in love or proposed
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_89.php

  • What paintings to give to my daughter or daughter-in-law?

  • o A painting of her kids
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_102.php
    o A painting of the two of them together
    http://yourartnow.com/gallery/gallery_pencil_drawing_from_photo_62.php
    o A painting of her
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_47.php
    o A painting of her favorite pet
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_70.php
    o A painting of their wedding photo
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_64.php
    o A painting of her house
    http://yourartnow.com/gallery/gallery_watercolor_painting_from_photo_17.php
    o A painting of her whole family
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_82.php

  • What paintings to give to my siblings or close friends?

  • o A painting of her kids
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_102.php
    o A painting of their wedding photo
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_64.php
    o A painting of her
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_47.php
    o A painting of him
    http://yourartnow.com/gallery/gallery_pencil_drawing_from_photo_16.php
    o A painting of his favorite pet
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_70.php
    o A painting of her house
    http://yourartnow.com/gallery/gallery_watercolor_painting_from_photo_17.php
    o A painting of his boat
    http://yourartnow.com/gallery/gallery_water_color_painting_from_photo_03.php
    o A painting of you together at a younger age
    http://yourartnow.com/gallery/gallery_color_pencil_drawing_from_photo_16.php

  • What paintings are best for wedding anniversaries?

  • o See paintings ideas for wife and husband

  • What paintings are best for birthdays?

  • o See paintings ideas for wife and husband

  • What paintings are best for wedding ceremonies?

  • o See paintings ideas for wife and husband o See paintings ideas for parents as a gift for in-laws

  • What paintings are best for Christmas?

  • o See painting ideas for mom, dad, husband, wife, daughter and friends

  • What paintings are best for Mother's Day?

  • o See painting ideas for mom and wife

  • What paintings are best for Father's Day?

  • o See painting ideas for father and husband

  • What paintings are best for Valentine's Day?

  • o See painting ideas for wife and husband

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    Order Process
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  • How do I order online?

  • o Go to our web site http://www.YourArtNow.com
    o Click the "Order Now" button on the upper left corner of the page
    o Click the image with the style and size you want
    o Select the frame style, number of subjects and the coupon if any
    o Review the paintings on your shopping cart, then click "checkout"
    o If you are a new customer, click "continue" to register your account by filling in your shipping address and contact info. If you are a returning customer, click the "login" to log into your account using your email address as user name.
    o Select the shipping method
    o Add special instructions as comments
    o Redeem coupon if any
    o Input credit card information
    o Verify all information and click submit
    o You will see a confirmation page in the end and you will receive an automatic email with the confirmation and the order number.
    o The last step is to send your pictures to us by email or physical mail. Check the "How to send my photo" section on how to select and send pictures.
  • Is it safe to use your order system?

  • o Yes, we use one of the most widely used ordering software platform that offers security and reliability.

  • Can you take my order over the phone?

  • o Yes. Please call 425-283-3907 to place your order with an art associate. Ordering online has the benefit of setting up an account, which makes it easier to monitor your order progress and update your contact info and shipping address.

  • Do you offer sizes other than those shown?

  • o Yes, we can make the painting of any size you need. For special sizes, the price is determined by the closest available size. Please discuss with our art associate first about which size to pick and then leave a comment on the order for the precise size you need.

  • How can I pick the right frame?

  • o See the discussions in the "Selection of Style, Size and Frames" section of the FAQ

  • Do I have to decide the frame on the order?

  • o No, you can make a decision after the painting is completed. Also you can change your frame and even cancel it as long as it hasn't been mounted on the painting yet.

  • What do you count as a subject?

  • o The main character of the painting that requires significant details. Insignificant object or simple background are not considered subjects and are free of charge to draw. Each painting has at least one subject.

  • What are some examples of subjects?

  • o Any face of people or pets
    o A house with significant details
    o A vehicle (car, motorcycle, boat, etc) with significant details
    o A landscape with significant details

  • What are not considered subjects?

  • o Anything in the distance and very small with minimal details
    o Any people / pet without his/her face shown
    o A house as a background with no need to draw details
    o A simple landscape such as ocean, trees, etc
    o A simple room or outdoors setting
    o A plain color as the background with no or simple patterns

  • Is the background of my photo considered a subject?

  • o Click the links below to view complex backgrounds as subjects
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_78.php
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_35.php
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_06.php
    o Click the links below to view simple backgrounds drawn for free
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_67.php
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_49.php
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_48.php
    http://yourartnow.com/gallery/gallery_oil_painting_from_photo_11.php

  • Where can I find coupons?

  • o If we are running a promotion, the available coupon will be shown in the page where you select frame and number of subjects.

  • How do I input address outside of US?

  • o Our order system is most compatible with the US mailing system. For address outside of US, please input as much as possible and then email your full address to us, or leave a comment with your full address.

  • What is the Expedition Service?

  • o For 15% premium, you can dramatically accelerate the making of your painting, from 2 weeks to one week for oil paintings, and from 1-2 weeks to 3-5 days for watercolor and pencil sketches.

  • How can you make the painting process faster with the Expedition Service?

  • o There are two queues for orders placed. The regular queue is "first come, first serve". The average waiting period is a week. The expedited queue doesn't have waiting time and orders placed with the expedited queue will be assigned to artists within 24 hours and started immediately.
  • Will you cut corners for Expedition Service?

  • o Not a bit. In fact, the only thing that will be cut with the Expedition Service is the waiting period. We used exactly the same pool of artists and spend the same amount of time on each painting. In fact, artists have no idea whether each painting has Expedition Service or not. Only the system scheduling orders will differentiate regular vs. expedited orders.
  • What shipping options are available?

  • o Standard shipping goes through the first-class mail of the post office system. It takes a few weeks to delivery on average with no guarantee of timing and no tracking. You need to wait for 5 weeks to claim loss. o Express shipping goes through the fastest way possible to get the painting to you. If available, overnight delivery will be used. Usually it takes no more than 3-5 days. Tracking is available for all express mails.
  • Which shipping method should I use?

  • o If reliability and urgency is a primary concern to you, you would feel comfortable with the express mail, especially when you have a particular event when you need to present the painting or during the busy holiday season like November and December. o If there is no imminent event and you can tolerate minor unpredictable mailing and no tracking, standard mail will save money.
  • Which countries do you ship to?

  • o All countries with a mail delivery system.
  • Are there extra charges to ship to countries outside of US?

  • o There is no extra charge to ship to Canada, Australia, UK, and most large European and Asian countries.
    o There might be small charges to ship to smaller countries. Sometimes only framed paintings have surcharges. Please ask your art associate for quotes if it will be shipped to countries other than US, UK, Canada and Australia.
  • What if my package is lost?

  • o We will remake the painting for you with no additional charge. But you need to wait long enough to claim loss and need to file certain forms if necessary for insurance claim purposes.

  • What is the typical turnaround time?

  • o For oil paintings, it usually takes 3-4 weeks from order to delivery plus extra time spent on working on photo process and painting revision if needed. o For watercolor and pencil sketches, it usually takes 1-2 weeks to work on the painting and 2-3 weeks to ship it with standard shipping and 1-3 days with express shipping.

  • What is the quickest turnaround time?

  • o 7-10 days for oil paintings
    o 2-3 days for watercolor and pencil sketches

  • What if I have a really urgent deadline?

  • o Select Expedition Service and Express Shipping to minimize the turnaround time. If your deadline is extremely urgent, talk to our art associate first to make sure the delivery time is feasible.

  • How can I apply gift certificates?

  • o On the page to input credit card information, there is a place to redeem your gift certificates. You need the coupon id and the last name of the person who purchased the certificate. If you don't know that, contact us directly.

  • How can I apply special coupon codes?

  • o On the page to input credit card information, there is a place to apply coupon codes. It is the same box of the gift certificates. Sometimes coupons may exclude each other and only one can be applied. Also each coupon can only be applied once.

  • Do I pay sales taxes?

  • o No, unless you are a resident of the state of Washington. The order system will calculate it for you automatically.

  • What payment method do you accept?

  • o Credit cards (VISA, MasterCard, American Express, Discover), PayPal, checks and money orders.

  • How to pay with PayPal?

  • o At the page to input credit card information, select the payment method to be PayPal, then after you submit the order, you will be asked to log into your PayPal account to send money.

  • How to pay with a check or money order?

  • o At the page to input credit card information, select the payment method to be PayPal. After you submit the order, ignore the request of PayPal account login and walk away. Send your check and money order to our mailing address. See the top FAQ section to find out our mailing address. Your check or money orders need to be cleared before we start working on your painting. So it is an inefficient way of payment but you have that option.

  • How much do I need to pay up front?

  • o By default, you pay the full amount up front. If you prefer, you can authorize only a 10% down payment up front with the remaining balance due after you approve the painting. If you want to do that, please leave a comment on the order stating you only authorized a 10% down payment and your order will be processed accordingly. Either way, you are protected by our 100% money-back guarantee which gives you the option to walk away with a full refund for any reason.

  • Do you offer installment payment plans?

  • o Yes. You need to discuss details with our art associate.

  • Do you accept currencies other than US dollar?

  • o No. When you order using either a credit card or PayPal, your own currencies will be converted automatically into US dollars by your credit card company or PayPal. You don't need to do anything.

  • How do I know my order was placed?

  • o You will see the final page about newsletter subscriptions. If you still see the full detail of your order, you are not done yet. You will receive an automatic email to your email address with the order number in it.

  • Can you show me a proof before I place an order?

  • o No. You need to place an order to get the painting started.

  • Can I cancel my order?

  • o Yes. You can do it any time you want, even when and after the painting is made. Please take our hard work seriously. If you have any problem with the painting process, please talk to our art associate first. Most likely your issue will be solved. Revisions are a very normal and natural process of making the painting, so if you don't like the painting on the first sight, give us feedback so we can improve it.

  • Can I change my order?

  • o Yes. You can change shipping address, contact info and frames while the painting is being made. You can send in additional reference pictures.
    o You can not change the painting style, size and main picture used once the painting starts.
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    Painting Process
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  • How do you draw my painting?

  • o We draw each painting individually using the traditional way of free-hand drawing with no computer involved. We look at the picture and draw the painting using pencils or paint brushes one stroke at a time. Watch our videos to see how we do it http://yourartnow.com/youtube_video.php

  • What material is my painting drawn on?

  • o Oil paintings are drawn on canvas
    o Watercolor and pencil sketches are drawn on art paper specially made for watercolor and pencil sketches

  • Do you really draw by hand from scratch?

  • o Watch our videos to see how we do it. Let the videos speak for themselves.
    http://yourartnow.com/youtube_video.php
    o We can video record the whole process drawing your painting for a fee.

  • Can you make two identical copies of the same painting?

  • o We can make the two copies look so close that you can not tell a difference from a distance. However, since each painting is made by hand individually, even the same artist working on the two copies at the same time can not make them look precisely the same. There will inevitably be tiny differences.

  • How long does it take to draw my painting?

  • o Oil paintings take 1-2 weeks while watercolors and pencil sketches take 3-5 days. There are on average one-week waiting period before the painting will be drawn and such waiting period varies by season.

  • Is there waiting time for my painting to be drawn?

  • o Yes, it takes about a week on average to start. If you select the Expedition Service, your painting does not need to wait at all.

  • Can I pick a particular artist to draw my painting?

  • o If you like any sample on our web site, we will match that artist to do your work. If the artist you select is no longer available to do the work, we will find the artist with the most similar style to do your work.

  • Can I preview my painting?

  • o Of course. After the painting is completed, we take a picture of it and email you the proof for your feedback. Then you tell us how you like the painting and if any change is needed. We make the changes and email you the improvement. The feedback process continues until you approve the painting. You are the sole judge on the quality of the work and your own satisfaction. We can make as many revisions as needed to make sure you are completely satisfied.

  • What if I don't like the painting?

  • o First of all, it is very natural and normal for you to think something is off or certain aspect of the painting is not exactly what you had in mind. Each painting is made by hand, so it can not be a literal replica of the photograph. More than half of our paintings need revisions after the initial result. So don't worry about it. Just make your feedback as specific as possible, so we know how to change it. o After repeated attempts to change the painting, if you conclude the painting is beyond improvement, you can ask the painting to be redone or you can always walk away and ask for a refund. You are not obligated to buy anything unless you like what you will get.

  • What kind of changes can I ask?

  • o Most minor changes such as adjustments on eyes, nose, mouth, teeth and any other facial features. You can ask changes of coloring, backgrounds, specific items on the clothes, etc. o Major changes are usually not possible after the painting is completed such as changing the original photo altogether, changing the way the subject is standing, looking and other facial expressions. Changes to a completely different background are not possible either. Our art associate should have discussed with you in details about all these items before we start the painting and communicated with you using image mockups.

  • How many changes can I ask?

  • o Unlimited. As many as you wish.

  • Is that rude to keep asking changes?

  • o Not at all. Honestly, we love customers who are involved and particular about their paintings. It is your painting to keep, so it is our strong desire to make sure you love it. Consider your feedback as your help to assist us in achieving that goal. Please don't compromise, just ask until you are completely happy. The only thing we ask from you is to be specific and offer constructive suggestions on where to change. o The following comments are very helpful
    "The shape of the eyes is a little off, especially the one on the left."
    "The hair color is too blonde, can you darken it a bit"
    "Can you add more definition to the teeth? They look too perfect."
    "Could you remove the hair flying away?"
    "I forgot to ask you to add a flower on her dress, can you do that?"

  • What if I don't respond to your email?

  • o We won't send your painting out until you approve it. So if you don't reply our email, we will email you a couple more times followed by a phone call. Check with us if you haven't seen any proof in three weeks.

  • Why I never got the proof even you said you sent it?

  • o Sometimes your email account will put the email with an image attached into the trash bin. So please check that place. Emails rarely get lost. Just ask us to send it again if you can't find it.

  • Who has the final say on approval?

  • o You, the customer, and only you.

  • Can I really get a full refund?

  • o Yes. When we say a full refund, it is 100% of the money you paid with no string attached. There is no restocking fee, no non-refundable deposit and none of the gimmicks some other companies play. Either you receive a painting you love, or you don't need to pay a penny.

  • Can you take intermediary photos of my painting?

  • o Yes, and there is a service fee for that. Discuss with our art associate to see how many pictures you need.

  • Can you video record the painting process?

  • o Yes, and there is a significant service fee for that. Discuss with our art associate for details.

  • Will you sign your art work?

  • o We do not sign unless you request it explicitly.
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    Shipping
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  • What shipping methods do you use?

  • o For standard shipping, we use post office first-class mail.
    o For express shipping, we use the fastest way possible, which can be USPS Express, DHL, FedEx or UPS.

  • How are the paintings shipped?

  • o Unframed paintings are shipped in rigid tubes or envelops.
    o Framed paintings are shipped in cushioned boxes.

  • How soon will my painting be shipped out?

  • o Oil paintings are wet when initially made, so they need a few days to dry out fully before framing and packaging. Once packaged, it will be sent out the same day.
    o Watercolor and pencil sketches will be shipped out the next day you approve it.

  • How fast can I get the painting?

  • o Standard shipping takes 1-3 weeks depending on where you live and the timing is not guaranteed and unpredictable on holiday seasons.
    o Express shipping takes 3-5 days with a tracking number available.

  • Do you have a tracking number?

  • o Only express mails have tracking numbers.

  • What if the painting gets lost in the mail?

  • o We will make a new painting for you free of charge. However, you need to wait long enough to file the claim and need to file other necessary forms for insurance claim purposes.

  • Can I return the painting even after I receive it?

  • o Yes. You have 7 days to do so. Call us to arrange a mail-back. The painting is always precisely the same of what you have already seen from the picture we took and sent you. But you do have the option to return it if you don't like it.

  • What if the painting is damaged when I received it?

  • o We will make an identical painting for you free of charge. Take a picture of the damaged part and email it to us.
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    Painting Maintenance
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  • How do I care my oil paintings?

  • o The biggest enemy for oil paintings is strong sunlight. So avoid placing the painting at the place where strong lights will shine on for a long period of time. If you use the spot lights, use those that minimize impact on paintings.

  • How do I care my watercolor or pencil sketches?

  • o The biggest enemy for paintings made on paper is humidity because too much humidity will cause the invisible water steam to go behind the frame and forms a fog either on the frame glass and the sketch itself. So avoid placing the sketch close to the kitchen and bathrooms with showers.

  • Can I clean my paintings?

  • o If your frame has glass (usually the watercolor and pencil sketches), you general don't need to clean the painting. For open frames like most oil paintings, over time there will be small dust particles sticking onto the painting. You can use a soft brush to gently brush across the painting to clean it. Usually once a year is good enough. You can find soft brushes in your local framing store.

  • Will sunlight damage my painting?

  • o Yes, especially for oil paintings.

  • Will humid weather damage my painting?

  • o Yes, especially for paintings on paper. Oil paintings on canvas will be affected much less.

  • Will hot temperature damage my painting?

  • o No, unless it is combined with humidity or too much direct sunlight.
     
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